Quality Suites

Reviews about Quality Suites

• Vivien Cook

  Nov, 04 2018
  ★ ☆ ☆ ☆ ☆
  We had a terrible experience with Quality Suites. Shortly after we arrived, we found a BED BUG on the sofa bed. We quickly packed up our things, and caught the bed bug in a cup to show to the receptionist, who confirmed that our find was indeed a bed bug. She spoke with her manager, and said that Quality Suites was completely booked for the night, and the only thing they could offer us was a full refund for our rooms (this was at 9:30pm).
  
  According to this receptionist, all of the other hotels in the area were also completely booked. After doing some research on our own, we were able to book the last room at a hotel across the street (for double the price!). The manager at Quality Suites also refused to pay for the difference between the two rooms even after we offered to send him the receipt.
  
  In short, don't stay here unless you want to take bed bugs home with you. If we found them in one room, they are certainly in many, many more.
• Ellen Davila

  Jan, 23 2018
  ★ ★ ★ ☆ ☆
  Old but surprisingly comfortable
  
  After reading all the negative reviews, I was very concerned about staying here, but we had points for a free hotel and I was coming for a conference. Although this hotel is old and outdated, the photos do accurately show what the rooms look like. I found my room which was a 3rd floor suite to be clean and the king size bed was clean and comfortable. Shower was clean and water was hot. Doors are older and could be more secure with deadbolts. The bathroom was very clean, but again things are outdated so they don't look brand new. Lobby area was neat and clean. Breakfast area was very clean and about what I would expect. Danish, toast, yogurt, cereal, etc. I would not expect great hot breakfast from this level hotel. Staff was nice. I would stay again. I just would never expect a 2.5-3 star chain to be a five star hotel.

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